Help & questions
The basics
- What is roodoo? A gamified chore tracker for families: kids complete quests for points, parents approve, kids spend points on prizes you set up.
- Who signs in? Parents sign in with Apple. Kids don't need an account.
- Can a kid use their own iPad? Yes, with roodoo+ — open Settings → Family on the parent device, share the 6-character code, then on the kid's device tap Use a family code.
- What's free and what's paid? Everything on one device is free: quests, prizes, points, approvals, Kid Mode. roodoo+ ($0.99/month or $9.99/year, billed by Apple) unlocks pairing extra devices — a kid's iPad or a second parent's phone — with real-time sync between them. Cancel any time in your device's Settings → Apple ID → Subscriptions.
Common questions
Where's the Parent PIN for?
The PIN gates exiting Kid Mode so a kid can't tap back into the parent admin. Set or change it in Settings → Kid Mode → Parent PIN. Leave it blank to disable the gate.
How do I remove a paired iPad?
Settings → Paired devices shows every device currently paired as a kid, with a remove button per row. Removing a device signs it out immediately and the kid would need a fresh family code to pair again. Rotating the family code (Settings → Family) only affects new pairings; existing devices stay until you remove them here.
A quest disappeared after my kid completed it
That's the cooldown — quests reappear after their cooldown period (or at midnight, for daily-refresh quests). If Hide unavailable quests is on in Settings, completed/locked quests are tucked away entirely until they're ready.
A kid completed something they shouldn't have
Open Home → Recent activity → All (or any list of activity) and tap Undo on the entry. We reverse the points and reset the cooldown.
I want kids to wait for my approval
Turn on Settings → Behaviour → Require approval. Completions go to the Approvals tab; no points are awarded until you approve.
I subscribed but pairing still says roodoo+
Open the paywall and tap Restore purchases, then pull to refresh on Home. If it still doesn't unlock, email us with the approximate purchase time and we'll sort it out.
How do I cancel roodoo+?
Subscriptions are managed by Apple: Settings → your Apple ID → Subscriptions → roodoo+. Cancelling stops the next renewal; pairing keeps working until the period you paid for ends.
How do I delete my account?
Settings → Account → Delete account. We confirm twice, then remove your account, your family, and every related record from our database, and revoke your Sign in with Apple authorisation.
Still stuck?
Email hello@roodoo.app with what you tried and what happened. Screenshots help us fix things faster.